Refund policy
All returns will be considered on a case-by-case basis. We do whatever we can to make sure that all products are in good condition before we ship them out to you.
Please note that ANY food items (incl. cake mix, gels, sprinkles, edible decorations etc) cannot be returned or exchanged as we cannot guarantee the condition that they have been kept in once they have left the store and therefore, we would be unable to resell them.Change of Mind
- Nil refund/exchange
- We are happy to offer a full refund, credit or exchange on faulty products (excluding postage costs).
- If you believe your item to be faulty or incorrect, please contact us within 7 days of receiving your order. We unfortunately cannot offer refunds or returns after this time.
- No goods are to be sent back to us without contacting us first.
- To enquire about placing a return, please contact us by email or phone. Where possible, please provide images of the goods you have received.
- Prior to dispatch, we will consider refunds on a case by case basis.
- After dispatch, the order is deemed to be finalised, and no refunds can be given.